Support
Help with the Olakino app, your subscription and your data.
Contact us
Email is the fastest way to reach us. We answer within two working days, usually sooner.
- pauliina@olakino.fi
- Company
- Olakino Oy, Business ID 3275660-3
- Address
- Maria 01, Helsinki, Finland
- Hours
- Monday to Friday, 9:00 to 17:00 Finnish time
When you write, tell us your iPhone model, iOS version and the Olakino version (Settings › About in the app). Please don't send health data by email unless we ask for it.
Olakino is a wellness app, not a medical service. We can't answer medical questions. If you feel unwell or think you may have a medical emergency, call 112 or your local emergency number.
Subscription & billing
How much does Olakino cost?
€6.99 per month, including VAT. Outside the euro area the App Store shows the price in your local currency.
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions, choose Olakino and tap Cancel Subscription. Cancel at least 24 hours before your renewal date. You keep access until the end of the month you've paid for. Deleting the app does not cancel the subscription.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. If something went wrong on our side, email us as well and we'll help.
I bought a subscription but the app doesn't show it
Open the app, go to Settings and tap Restore Purchases, signed in with the same Apple ID you used to buy.
Connecting your data
Apple Health isn't showing my data
Open the Health app, tap your profile picture, then Apps, choose Olakino and check that the data types you want are switched on. New data can take a few minutes to appear.
Do I need a glucose sensor?
No. Olakino works with the data from your phone and wearable. Connecting a glucose sensor is optional and adds a glucose layer to your day.
Why is my readiness score missing?
Olakino compares you with your own normal, so it needs a few nights of sleep data first. If there isn't enough data on a given day, it shows no score rather than guessing.
AI coach
The AI coach is in testing. Its answers are generated by AI, can be wrong, and are not medical advice. If an answer looks wrong or unsafe, report it from the chat or email us, and we'll look into it. You can turn AI features off at any time in the app's settings.
Your account & privacy
How do I delete my account?
In the app, go to Settings › Privacy › Delete account. This deletes your account and all its data. It does not cancel your App Store subscription, so cancel that first.
Can I get a copy of my data?
Yes. Email us from the address linked to your account and we'll send your data in a portable format within one month.
Where is my data stored?
In the European Economic Area. Health data is only processed with your consent and is never used for advertising or sold. Read the full Privacy Policy.